The guys (and gals?) over at Disqus are absolutely legendary.
I had picked up Disqus as my commenting system because I loved the way it deals with comments, replies, and spam. Based on the previous version, it was adequate. The upgrade to the new version added all sorts of sexy stuff like proper search engine trawling, and a new plugin that does two-way exporting so you always have two comment stores (Disqus and local WordPress).
Interested in the “Export” feature of the new plugin, I hit the button and got an error. I didn’t really mind because Disqus has worked without exported comments up until now.
Then about 30 minutes later I got a completely unsolicited email from Disqus:
Dear Disqus user,
While most comment imports using our new WordPress plugin have gone smoothly, several sites have encountered errors, including yours. From what we can tell so far, this is due to unexpected data in WordPress’s native comment export format. We’re working on resolving these issues and will keep you updated. Please reply if you have any questions or comments.
“Ok cool, no problem”, I thought. “I’ll just leave it then.”
And now, about 4 hours after that original email, another one comes in:
The specific problem that your installation encountered should be fixed now. Thank you for using Disqus.
To reiterate: I haven’t complained ONCE to Disqus, I haven’t asked them to fix anything, and I don’t mind the functionality as it stands. But despite this, Disqus have jumped out of their skins to fix my personal comment export problem.
Fantastic. +10 karma points to Disqus.